To provide support for certain questions and issues, UgCS logs and related files may be required. They are stored in the following locations:
| Location |
|---|
| General Logs | C:\Users\Public\UgCS\logs |
| Installation/Uninstallation Logs | C:\Users\[User Name]\AppData\Local\Temp |
| Configuration Files | C:\Users\Public\UgCS\configuration |
| Database Files | C:\Users\Public\UgCS\db\sqlite |
| Installation Directory | C:\Program Files (x86)\UgCS |
| Location |
|---|
| General Logs | ~/Library/Logs/UGCS |
| Installation/Uninstallation Logs | ~/Library/Logs/ |
| Configuration Files | /Applications/UgCS
~/Library/"Application Support"/UGCS/configuration/ |
| Database Files | ~/Library/"Application Support"/UGCS/db/ |
| Installation Directory | /Applications/UgCS |
| Location |
|---|
| General Logs | /var/opt/ugcs/log |
| Installation/Uninstallation Logs | Use system logs for Debian packages |
| Configuration Files | /opt/ugcs
/etc/opt/ugcs/ |
| Database Files | /var/opt/ugcs/server/sqlite |
| Installation Directory | /opt/ugcs |
| Location |
|---|
| Android Logs | device storage > Android > data > com.ugcs.android.vsm.dji > files |
| Location |
|---|
| Companion Logs | DJI RC\Internal shared storage\Android\data\com.ugcs.companion\files\logs |
Note DJI flight records and log files are encrypted and can be viewed only by DJI-authorized personnel.
| Location |
|---|
| Flight records using DJI Pilot 2 | DJI RC\Internal shared storage\DJI\com.dji.industry.pilot\FlightRecord |
| Flight records using UgCS for DJI (Smart Controller) | DJI RC\Internal shared storage\DJI\com.ugcs.android.vsm.dji\FlightRecord |
| Flight records using UgCS Companion | DJI RC\Internal shared storage\Android\data\com.ugcs.companion\files\DJI\FlightRecord |
| Flight records using UgCS Companion for M300 | DJI RC\Internal shared storage\Android\data\com.ugcs.companion.m300\files\DJI\com.ugcs.companion.m300\FlightRecord |
DJI log files should be extracted using the DJI Assistant 2 application:
- Connect your drone to the computer using the USB cable;
- Launch the DJI Assistant 2 application;
- Select your drone from the list;
- Navigate to the Log Export tab on the left-hand side of the application;
- Select the required log files and press the Save To Local button at the top left corner;
- Indicated to the desired storage location.
